Clinic & in-office care
Paediatrics, General Surgery and General Practice.
Care Coordination
A clearer path through your care.
When you need investigations, specialist care or better support at home, knowing what to do next can be difficult. Douvan provides doctor-led care coordination to help you navigate public and private healthcare in Jamaica, work towards a diagnosis and access appropriate treatment with fewer avoidable delays.
The 30-minute consultation with a Douvan doctor is free. We confirm the scope, availability and expected fee before you proceed.
Support where you need it.
- Understand the next stepTests, referrals and treatment
- Review care at homeNeeds, support and practical gaps
- Keep care connectedAgreed medical oversight
You can come to us with a new concern, an abnormal result, an existing diagnosis or questions about care at home. You do not need to have had a Douvan home visit first.
From concern to diagnosis and treatment
We review your symptoms, medical history and available results, assess what needs attention and help plan the next steps. Where further care is needed, we explain suitable public and private options, taking account of clinical urgency, availability, your circumstances and the likely costs.
- Coordinate appropriate tests, imaging, specialist review and facility-based care.
- Help organise referrals and share relevant clinical information with your consent.
- Follow up outstanding results and appointments, and help you understand the plan.
- Stay involved through agreed follow-up as investigations and treatment progress.
The aim is to reduce avoidable delays. Appointment availability, diagnostic timelines and treatment decisions depend on the clinical situation and the providers involved.
Home-care assessment and planning
We assess the patient alongside the arrangements in place at home, identify what is working and what needs attention, and recommend practical changes.
- Medical and functional needs, medicines and monitoring.
- Caregiver responsibilities, support and ability to carry out the care plan.
- Equipment, mobility and relevant safety concerns.
- Gaps that may require nursing, rehabilitation, additional medical input or care in another setting.
You receive a clear summary of the priorities and recommended next steps.
Ongoing medical oversight
Where agreed, we provide ongoing medical oversight alongside your existing home-care team. This can include carers or nurses you already employ.
- Planned medical reviews and review of treatment and medicines.
- An agreed monitoring and follow-up plan.
- Communication with carers, nurses and other treating clinicians, with consent.
- Guidance on changes that need medical review and when care should be escalated.
We agree the scope, review frequency, communication arrangements and fees before ongoing care begins. Each independent provider remains responsible for the care they deliver.
How care coordination works
Assess
We review the situation, available information and what matters to you.
Plan
We agree priorities, the support needed and the expected fees.
Coordinate
We help arrange the agreed care and connect the people involved.
Review
We review progress and update the plan where follow-up is agreed.
Our care network
Where additional services are needed, we can help connect you with an appropriate provider and coordinate the next steps. The independent providers below may form part of your care. Our network will continue to grow as we identify additional providers and services that can support our patients. Your care options are not limited to those listed here.
Physiotherapy & rehabilitation
Physiotherapy and rehabilitation services.
Nursing & home support
Nursing and extended home-care support.
Cardiology & pulmonology
Cardiology and pulmonology specialist services.
Pharmacy
Pharmacy services.
Providers are independent organisations. Douvan Health does not own or operate them, and inclusion here does not imply an exclusive or formal clinical arrangement. Services, availability and fees are confirmed with the relevant provider. You remain free to choose where you receive care.
Recommend a provider
Know a healthcare professional or organisation that could support our patients? Email us their name, services and professional contact details for consideration.
Recommend a providerRecommendations are reviewed before a provider is added.
Questions about coordinating care?
Do I need a home visit first?
No. Tell us what you need help with. We will advise whether the next step is a home assessment, a suitable consultation or another care arrangement.
Can you work with our existing carers or doctors?
Yes. With the appropriate consent, we can work alongside existing carers, nurses and treating clinicians. We agree our medical role and how communication will work.
Can I arrange this for a relative in Jamaica?
Yes. We can discuss the request with you and involve designated family members with the patient’s consent or appropriate legal authority.
How are arrangements and fees agreed?
We confirm the scope, availability and expected Douvan fee before you proceed. Where independent providers are involved, their services, availability and fees are confirmed separately.
Let us help you plan the next step.
Start with a free 30-minute consultation. Tell us what is happening and where you need support. We will discuss the next step and confirm the scope, availability and expected fee.