Telemedicine
Online doctor consultations
Speak with a Douvan doctor by video from a private place that suits you. Available to new and existing patients physically in Jamaica, subject to clinical suitability and appropriate consent. A telephone consultation may be offered when clinically appropriate.
From J$5,000. Our team will confirm the fee and arrangements before you pay.
Suitable care
What we can help with
- Suitable new, non-emergency health concerns.
- Reviews of long-term conditions and medicines.
- Discussion of test results.
- Preventive health and lifestyle advice.
- Care-planning discussions with authorised relatives.
Your doctor may recommend an in-person examination, tests or further care. A consultation does not guarantee a particular prescription, certificate or treatment.
How it works
From request to care
Send your request
Tell us briefly what you need and your preferred appointment time.
Confirm the arrangements
We check suitability and availability, confirm the fee and explain payment. Full payment is required before the consultation. A request or payment alone does not confirm an appointment.
Speak with your doctor
Once confirmed, we send your joining instructions and explain how to prepare.
Availability
Every day, by arrangement
Appointments can be requested every day from 8am to 8pm. Evening consultations from 8pm to 11pm are subject to clinician availability. Same-day requests are welcome, subject to availability. All times are Jamaica time.
You may request a preferred doctor. If they are unavailable, we may offer another available doctor.
Relatives overseas may help arrange or join an authorised discussion for a patient in Jamaica; paying for care does not grant access to medical information.
What to expect
Preparing for your consultation
The standard consultation includes 20 minutes.
Choose a private, quiet space and have your current medicines, allergy information and relevant results available. Tell us if you need help with video or communication. We confirm the patient’s identity, location and appropriate clinical consent before the consultation.
Read our Request Care Privacy Notice (opens in a new tab). Request-form consent is separate from consent to the clinical consultation.
Your fee
Fees and payment
Online consultations start at J$5,000 for the first 20 minutes, Monday to Friday, 8am to before 8pm, excluding public holidays. Routine charges are included. Fees vary at other times and for longer consultations. We confirm your fee before you pay.
For prices or an estimate, call or WhatsApp +1 876 338 2411, or email info@douvanhealth.com.
Payment is by bank transfer or secure card-payment link. USD payment is available on request.
If more consultation time is needed, we explain the additional fee and obtain your agreement before extending. Consultations are self-pay; receipts may be submitted to your insurer, but reimbursement depends on your policy and insurer.
Patient terms
After your consultation
Clarifying your care plan
Your fee includes brief clarification of the agreed care plan for seven days. Further assessment appointments are charged separately. Your doctor will explain any necessary tests, follow-up or referral.
If you need an in-person assessment
If you need an in-person assessment, we will advise on the appropriate next step. Where eligible, a credit may apply to a subsequent Douvan home visit for the same concern. Our team will confirm the arrangements and any applicable credit. Home visits remain subject to suitability, coverage and availability.
Cancellations
Cancel at least two hours before your confirmed appointment for a full refund. With less than two hours’ notice, 50% of the consultation fee paid is refunded. There is no refund for non-attendance.
Technical problems
If technical problems prevent a meaningful consultation and telephone is clinically unsuitable, you may choose a free reschedule or a full refund. A suitable telephone consultation may proceed with your agreement.
Urgent concerns and emergencies
For an urgent concern, call +1 876 338 2411 to discuss the appropriate next steps. Do not wait for an online request, email or WhatsApp reply when immediate help is needed. For a suspected life-threatening emergency, seek emergency medical assistance immediately. Remote care does not replace ambulance transport or hospital emergency care.